Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University

WU Xin; WANG Weiye

doi:10.11959/j.issn.1000-436x.2024228

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Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University

Application of Artificial Intelligent | 更新时间：2024-12-31

- Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University
- Journal on Communications Vol. 45, Issue Z2, Pages: 262-269(2024)
- 作者机构：
  
  南京审计大学智慧校园建设管理处，江苏南京 211815
- 作者简介：
- 基金信息：
- DOI：10.11959/j.issn.1000-436x.2024228
  CLC： TP391.1
- Received：26 October 2024，
  
  Published：30 November 2024
- 稿件说明：
移动端阅览
吴鑫,王伟业.基于AI的师生服务平台研究和实现：以南京审计大学为例[J].通信学报,2024,45(Z2):262-269.

WU Xin,WANG Weiye.Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University[J].Journal on Communications,2024,45(Z2):262-269.
吴鑫,王伟业.基于AI的师生服务平台研究和实现：以南京审计大学为例[J].通信学报,2024,45(Z2):262-269. DOI： 10.11959/j.issn.1000-436x.2024228.

WU Xin,WANG Weiye.Research and practice of AI-based teacher-student service platform: a case study of Nanjing Audit University[J].Journal on Communications,2024,45(Z2):262-269. DOI： 10.11959/j.issn.1000-436x.2024228.

摘要

以南京审计大学为例，研究了基于AI的服务平台在提升高校服务平台效率与质量，提高了师生满意度方面的应用，旨在解决现有服务渠道存在的效率低下、回复不精准等问题。平台分为资料采集、数据处理、用户交互3个业务层。基于RAG框架，构建搜索和生成模块，在本地知识库的基础上，构建了多入口，实现全年无休的实时在线服务。结果表明，该平台显著提高了师生满意度，有效解决了服务难题，促进了师生互动。

Abstract

Take Nanjing Audit University as an example to investigate the application of an AI-based service platform in enhancing the efficiency and quality of university service platforms and improving the satisfaction of teachers and students. The research aims to address issues such as inefficiency and inaccurate responses in existing service channels. The platform was divided into three layers

data collection

data processing

and user interaction. Based on the RAG framework

search and generation modules were constructed

and multiple entry points were established on the basis of a local knowledge base to provide real-time online services around the clock. The results indicate that the platform significantly improves the satisfaction of teachers and students

effectively resolves service challenges

and promotes teacher-student interaction.

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Keywords

references

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